Inductions
Free Security AssessmentSecurityTraining
Fully Licenced Provider
Licenced & Trained Team
Client Focused Delivery
Setting the standard
Gold Security Management have trained thousands of security personnel over the past 38 years.
Fully Compliant Training
We ensure that our team members are fully compliant with NSW licensing and training standards. But we take our teams training further by focussing on training not provided in the normal security license course.
Our management team have over 200 years combined experience that has been developed into comprehensive training courses our staff regularly undergo.
Gold Security Management prioritises training, and development of skilled security personnel. Our team members undergo intensive training programs that cover areas such as security protocols, emergency response, conflict management, and customer service. This ensures that our personnel are equipped to handle diverse security challenges with professionalism and efficiency.
Gold Security Management staff training programs are designed to enhance safety and security awareness and improve planning, emergency response, and evacuation preparedness for frontline security staff.
Request ConsultWe ensure that our team members are fully compliant with NSW licensing and training standards.
Providing The Foundations
Our training provides a foundational understanding of safety and security principles for personnel to build upon.
Some of the areas focused on are listed below:
- Effective Communication Skills (Active Listening Skills, Body Language & Cultural Awareness)
- Customer service
- First Aid
- Follow workplace safety procedures in the security industry
- Respond to a security risk situation
- Work as part of a security team
- Provide security services to clients
- Give evidence in court
- Manage conflict through negotiation
- Protect safety of persons
- Control access to and exit from premises
- Monitor and control individual and crowd behaviour
- Operate basic security equipment
- Patrol premises
- Use communication systems
- Consistency in Courtesy & Customer Attentiveness
- Situational & Environmental Awareness
- Identification of Escalating Conflict Triggers
- Conflict Resolution Strategies – Stages and Signs of Conflict
- Verbal De-Escalation Techniques – Dealing with Aggression
- Stance and positioning during engagement
- Service Professionalism & The Importance of First Impressions
- Self-Management Under Pressure – Emotional Intelligence
- “Friendly Not Familiar” – Managing Complacency on shift
- Security services in the gaming room – effective vs unobtrusive
- Incident register requirements (Sec 56 Liquor Act vs Sec 37 Security Industry Amendment Regs)
- Incident escalation & communications plans – Information sharing
- Practical training on the three-approved restraint and removal techniques and competency assessment.
Sponsors & Associations
Free Security Assessment
Contact the security professionals
For an obligation free security assessment and quote please contact your Gold Security Management Client Manager on 1300 418 198 to discuss how working together we will ensure the safety and security of your business.
Call 1300 418 198 Enquire Online
