Security Training

Gold Security Management have trained thousands of security personnel over the past 38 years.

We ensure that our team members are fully compliant with N.S.W licensing and training standards.

But we take our teams training further by focussing on training not provided in the normal security license course.

Our management team have over 200 years combined experience that has been developed into comprehensive training courses our staff regularly undergo.

Some of the areas focused on are listed below:

Effective Communication Skills (Active Listening Skills, Body Language & Cultural Awareness)
Customer service
First Aid
Follow workplace safety procedures in the security industry
Respond to a security risk situation
Work as part of a security team
Provide security services to clients
Give evidence in court
Manage conflict through negotiation
Protect safety of persons
Control access to and exit from premises

Monitor and control individual and crowd behaviour
Operate basic security equipment
Patrol premises
Use communication systems
Consistency in Courtesy & Customer Attentiveness
Situational & Environmental Awareness
Identification of Escalating Conflict Triggers
Conflict Resolution Strategies – Stages and Signs of Conflict
Verbal De-Escalation Techniques – Dealing with Aggression
Stance and positioning during engagement
Service Professionalism & The Importance of First Impressions
Self-Management Under Pressure – Emotional Intelligence
“Friendly Not Familiar” – Managing Complacency on shift
Security services in the gaming room – effective vs unobtrusive
Incident register requirements (Sec 56 Liquor Act vs Sec 37 Security Industry Amendment Regs)
Incident escalation & communications plans – Information sharing
Practical training on the three-approved restraint and removal techniques and competency assessment.

Call 1300 418 198 for an obligation Free Security Assessment